Refund policy

At BRITTNEY MONIQUE, we want you to love your eyewear. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your eyewear must be unworn, unused, undamaged, and in its original packaging with all accessories included.

Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable, except where required by law.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and photographs so we can assist you.

Final Sale

Items marked as final sale are not eligible for returns or exchanges, except where required by law.

Contact Us

To initiate a return, please contact our customer service team at shopbrittneymonique@gmail.com.