Shipping policy

Thank you for shopping with BRITTNEY MONIQUE.

Order Processing

Orders are processed within 3-5 business days, excluding weekends and holidays. During new collection launches, holidays, or promotional events, processing times may be extended.

PRESCRIPTION & CUSTOM LENS ORDERS

At BRITTNEY MONIQUE, we offer personalized lens options to complement your style and vision needs.

Please allow approximately 3–4 weeks for delivery of customized eyewear, including prescription lenses, blue light filtering lenses, readers, and anti-reflective coatings.

Customers are responsible for providing accurate prescription information at the time of purchase. We encourage you to double-check all prescription details before submitting your order, as each pair is customized specifically for you.

If your lenses arrive with an error that does not match the information provided in your original order, please contact our customer service team so we can assist you.

PLEASE NOTE: All prescription and customized lens orders are FINAL SALE. Due to the personalized nature of these products, we do not accept returns, refunds, or exchanges for change of mind or customer prescription errors. This does not affect your rights regarding defective or incorrectly fulfilled orders under applicable law.

Shipping & Delivery

Standard shipping typically takes 7-14 business days after your order has been shipped. Shipping rates and available delivery options will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Address

Please ensure your shipping address is correct before completing your purchase. If you notice an error, contact us immediately. Address changes may not be possible once an order has shipped.

Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but has not been received, please contact us so we can assist you in resolving the issue with the shipping carrier.

For shipping inquiries, please contact shopbrittneymonique@gmail.com.